Business Regulations
Business Regulations (General Business Regulations)
General Principles

  • The user's use of network resources should comply with international telecommunications network conventions, the Telecommunications Act off the Republic of China, and the Company's Terms and Conditions. In the event of a violation, the Company reserves the right to suspend or terminate the service after issuing a written notice to desist. All fees arising from the user's use of services provided by the Company shall be levied in accordance with the table of rates set by the Company. If the rates are adjusted then they'll apply from the date that they take effect.
  • In the Regulations, type II telecom business (hereafter referred to as "the Service") refers to the provisioning of telecom services such as data storage, indexing, processing, transmission and Internet telephony using the software and hardware of Type I telecom businesses such as the networks, exchanges, computers and associated application systems.
  • The operation of the Service shall comply with the rules of the Regulations unless otherwise specified in the Telecommunications Act, Regulations for Administration on Type II Telecommunications Business and other relevant laws and regulations.
  • The customer may not use the telecom service provided by the Company as part of the Service for purposes other than those specified in the Regulations without prior written approval from the Company.

Chapter 1 Services

Article 1. The Service covers the following items:

1. General services: Internet access service

Chapter 2 The rates for each service and the conditions for rate adjustments

Article 1. Rate table (please refer to the product and rate table)

Article 2. To comply with the law, users subscribing to the Service should fill out and submit an application form in the appropriate manner (in writing and with the necessary documentation). The application should be stamped with a seal that bears the name of the customer and include the following identification documents for verification:

  • Natural persons should include the original of their National Identification Card and a suitable secondary identification document such as their National Health Insurance Card and Driver's License. A photocopy shall be made and retained by the Company.
  • For legal persons and non-legal person groups or businesses, they should attach the company documentation issued by the competent authorities, business registration or change of business registration form, and the person-in-charge's National Identification Card. These will be used for verification purposes.
  • Government agencies, public schools and state-owned enterprises may use official correspondence instead.
  • The applicant shall legally liable for the correctness and accuracy of the information provided in the application form and attached documentation. The Company is not responsible for verifying the authenticity of the documentation attached by the customer or their representative. If any disputes or legal liability should arise as a result of false documentation provided by the customer or their representative, the responsibility is entirely their own.

The Company may reject the application and notify the applicant accordingly if any of the following situations:

  • Those that had used services provided by the Company and failed to make payment after being notified in writing of overdue payment.
  • Application withdrawn by the applicant.
  • The customer name or the customer's company details provided in the application is not true, or falls outside of the Company's service area.
  • Those that are prohibited from applying by law or by government directive.
  • If the applicant wishes to dispute the rejection of their application under the previous items, then they may apply to the Company within one (1) week for a review of the decision. The Company should notify the applicant of the review outcome within one (1) week.

Article 3. Conditions for rate adjustment

  • Rate adjustments will be reported to the competent authorities for reference. The Company will also announce the changes on the Internet and at each place of business. Users will be notified in advance of the changes; if there is an increase in rates and the user does not agree to the new rate then they can terminate the contract at any time and apply for a refund.
  • Excess or redundant payments of fees may be rolled over by the Company and count towards the amount payable for the following month. If there is still a balance outstanding after the excess or redundant payment is used to settle the amount payable, the Company should refund the outstanding balance without interest within 14 days of service termination.
  • The fees payable by the user for the use of Service should be paid in full by the stated payment deadline. For those with overdue payments, the Company may revoke their application, issue a deadline for suspension of service and charge interest on the amount outstanding. The Company may also temporarily suspend all IDC equipment and Internet services leased by the user. If payment is still not made after further notification then the service will be terminated by the Company. The user will however still be held liable for the payment of the amount outstanding. If a customer's communications or service was suspended due to overdue payment, the customer should pay the amount outstanding in full as soon as possible and notify the Company. Services will be restored by the Company within 24 hours of being notified.
  • The user's use of network resources should comply with international telecommunications network conventions, the Telecommunications Act off the Republic of China, and the Company's Terms and Conditions. In the event of a violation, the Company reserves the right to suspend or terminate the service after issuing a written notice to desist. All fees arising from the user's use of services provided by the Company shall be levied in accordance with the table of rates set by the Company. If the rates are adjusted then they'll apply from the date that they take effect.

Chapter 3 Restrictions and Conditions on the Use of User Details

The Company is required to maintain the confidentiality of user information collected as part of Service. User information may not be disclosed by the Company to third-parties except where the user asks to review their own information, or in the following circumstances when it also complies with the Personal Information Protection Act and other related regulations. The reason for such inquiries must be stated in official correspondence and complies with the relevant laws.

  • Required by judicial, supervisory or law enforcement agencies for the investigation of a crime or evidence.
  • Required by other government agencies for exercising public authority with due cause.
  • Required by agencies (organizations) involved with life and safety for providing emergency assistance. In the above situation, the inquiry can be performed in advance in an emergency with official correspondence provided at a later date.

Chapter 4. User compensation or method of compensation where the revocation of the operator's license, the suspension, or the termination of their services impacts the user's rights.

  • If the Company's license is revoked by the competent authority the users must be notified immediately. If some or all of the Service is suspended or terminated then this should be announce and users notified one (1) month before the planned suspension or termination date. The competent authority should be notified as well. The user should visit the Company's premises within one (1) month of being notified to arrange for the refund of excess payments without interest, or the payment of amount due.

Chapter 5 Handling of damages caused by errors, delays, interruptions or transmission failure due to a fault or disruption in telecommunications network equipment.

  • The Company should maintain the normal operation of the Service systems. Faults should be restored as soon as possible. Users are however responsible for restoring their own equipment.
  • If circuit faults are found upon inspection to be due to a fault in the customer furnished equipment then a fee may be imposed by the Company.
  • The Company is not responsible for the rehabilitation or compensation for service interruptions due to force majeure such as typhoons, earthquakes, tsunamis, flooding, and war.
  • For losses caused by poor transmission quality of telecom network, the Company will assist the user with contacting the relevant units for repairs to be made. The Company will not be held liable for network repairs and user losses however.
  • Where the customer leases the Service and a fault or disruption in the Company's systems and equipment leads to errors, delays, interruptions or transmission failure, the Company is responsible for restoring the system to operation. The customer is not required to pay any service repair fees. If communications are disrupted for more than 24 consecutive hours then one-thirtieth of the monthly subscription shall be deducted for every 24 hours. No deductions will apply for disruptions less than 24 hours in duration.

Chapter 6 If the user's use of the Service falls into one of the following categories then the Company may suspend their use and the user will be held responsible for all legal liability.

  • For those whose business involves the provision of telecom content that is detrimental to public order or good taste, the Company may end their use of the telecom service.
  • Theft, tampering or destruction of other people's information.
  • Unauthorized duplication of other people's information for resale or re-distribution.
  • Threat to communications.
  • Malicious distribution of computer viruses.
  • Access to resources without the owner's consent or authorization.
  • Mailing large amounts of mail, advertising or other correspondence without a defined purpose in any form.

If the Company receives a written notice from government agencies or rights holders specifying how the user is engaged in copyright violation, the Company will immediately remove all infringing user information and content, or suspend the user's access. The user may provide proof of non-infringement to the Company within five (5) days in order to continue using the Service.

Chapter 7 Handling of user complaints and other matters related to user rights.

  • The user should notify the Company of a change in contact address and telephone number by phone, fax or e-mail. The change shall be processed once it has been verified by the Company.
  • To protect user rights.
    Service hotline: +886-2-8226-9266;
    Fax number: +886-2-8226-9930;
    E-mail: services@digicentre.com
  • The Company shall provide an oral or written response to user applications within two (2) weeks.
  • The Company reserves the right of refusal on Internet service applications from customers with a poor credit record.
  • Users may not illegally use any resources accessible by the Service if it has not been officially released or authorized by the owner.
  • The user should pay the full amount of all fees incurred from the lease of the Company's services within the given period. For those that fail to make payment after being notified by the Company that payment is overdue, their contract may be terminated by the Company. The user must still however pay the amount outstanding.
  • If the customer's service application is accepted by the Company then communications service will be provisioned by the Company as soon as possible. If the application cannot be processed and fulfilled by the Company due to a shortages of circuits or network equipment at Chunghwa Telecom or other telecom operators, the user should be informed by the Company as soon as possible.
  • If there are any changes in the user details then an application can be made phone or fax for an update to be made. To change the credit card payment authorization form or the post office/financial institution automatic debit agreement used at the time of applications, a written application should be submitted for review by the Company before the change can be processed.
  • The user may not transfer the rights or obligations of this Service contract to a third-party without the Company's written approval in advance. If the Company agrees to the aforementioned transfer, the Company shall be considered to have formed a new contract with the third-party in question and the third-party shall be bound by the terms of the contract. The Company may however require the third-party to provide all of the necessary data or applications required for that contract type.
  • User applications for a change in service should be processed in accordance with the rules of the Regulations. If the applicant wishes to change the details on the original application form, they should notify the Company immediately upon receipt of the bill or it shall not be binding on the Company.
  • Network terminal equipment provided for lease by the Company shall be installed and maintained by the Company. If the network terminal equipment leased by the user is damaged or lost, the user should pay compensation based on the price set by the Company except where force majeure is involved. The user is responsible for providing and maintaining user-furnished network terminal equipment. This is not the responsibility of the Service provided by the Company.
  • The Company shall not be held liable for disrupted communications deliberately or accidentally caused by other service providers, physical injury or damage to property caused by communications systems and equipment, or losses caused system equipment being installed or repaired by those other than employees of the Company.
  • When problems such as disconnections or improper operation is encountered by the Company's users, they can dial our customer service hotline. The Company's customer service and tech support personnel will immediately work to repair the fault and notify the customer of the result.
  • If the user discovers that their communications line or equipment has been stolen or used without authorization, they should contact the Company by phone to temporarily suspend all communications. The user is, however, still liable for all fees generated before The Company is notified. Once the Company has been notified, safety mechanisms will be activated so that the customer will not be held liable for fees caused by the theft or unauthorized use.
  • If the user wishes to change the scope and content of the Service, they should submit an application to the Company based on the type of that service. Once the application is accepted then the difference in service fees shall be refunded/made up based on the published rates.
  • If the user has questions regarding the amount payable and submits a dispute, the Company may delay overdue payment notices or suspend communications before liability is established.
  • The user may not transfer the rights or obligations of this Service contract to a third-party without the Company's written approval in advance. If the Company agrees to the aforementioned transfer, the Company shall be considered to have formed a new contract with the third-party in question and the third-party shall be bound by the terms of the contract. The Company may however require the third-party to provide all of the necessary data or applications required for that contract type.
  • The Company may suspend operations for long periods of time (more than 1 day) for system maintenance or migration. The user should be however be notified three (3) days in advance.
  • If there is a change in the user's private network structure, contact address or telephone number, the user should notify the Company in order to protect their access rights.

If there is a change in the user's private network structure, contact address or telephone number, the user should notify the Company in order to protect their access rights.

  • The Company does not bundle other telecom services for sale.

Chapter 9 Termination of contract

  • For users leasing equipment from the Company, the lease inception date is the day when the equipment was installed and available for use. When applying to end the lease, the lease end date is the planned lease end date stated in the user notification. Fees are to be calculated in accordance with the terms of the contract.
  • When a user plans to end the services they have with the Company, they should go through the end of lease procedure with the Company and settle all outstanding fees based on the terms of each service contract.

Chapter 10 Other matters

  • Other mandatory service conditions as required by the National Communications Commission.
  • The Regulations shall be published and implemented after being submitted to the competent authorities for reference. Amendments shall follow the same procedure.